CUSTOMER REVIEWS

See what our customers have to say about our cleaning services.
Jake with Crossett Chem-Dry was recommended to us by a friend. Jake was super professional, came short notice as we were moving in the next day and he did an AMAZING job! The process he uses works wonders and we were astounded by the color of the water coming out! We would HIGHLY recommend Crossett Chem-Dry over any other carpet cleaning companies!
Jeremiah C.

Jake did a great job on my carpets. His prices are very fair and he’s very thorough. I would definitely recommend him over Stanley Steamer.
Mister T.

We are very pleased with the carpet cleaning services provided by Crossett Chem-Dry. Jake was very punctual. He is a very nice and courteous person. He promptly got to work on the carpets. All I can say is WOW! My carpets look new again. The quality of Jake’s work is great. The price was very reasonable. We will call on Jake and his company again. We support our local businesses and most definitely recommend Crossett Chem-Dry for all your carpet cleaning needs.
Olivia M.

Jake responded to my inquiry in a very timely manner. He was prompt and courteous. He did a great job cleaning the carpets in our rental unit and we were very impressed and pleased. I highly recommend Jake and Crossett Chem-Dry.
Pam N.

Jake did a fabulous job cleaning all of our upstairs carpet. It looks so much better. He is also cleaning some area rugs that I feel certain will look great. Jake was professional, courteous, and punctual. I will have him clean our carpets again in the future, and highly recommend him.
Scott G.

Did great work cleaning the sofa. Looks new.  Jake was on time and very courteous. Reasonable price. He was fast and very neat! I am very pleased and will be calling him from now on. Thanks Jake.

Marian R.

Jake was easy to schedule, prompt, professional and knowledgeable. He was careful and hard-working and left behind clean carpets and tile/grout. I appreciated the time he spent looking with me at the problem areas and explaining the chemistry – not chemicals – he uses which is important to me. I would highly recommend him!
Christine S.

So glad I took a chance and called Crossett Chem-Dry after using a different company to try and clean an enclosed porch tile floor in our old house! Jake did an awesome job getting both the tile and grout clean, looks a 100 times better than before! Jake is professional and conscientious in his work! Highly recommend him!
Carolann P.

If you’re on the fence about using Chem-Dry, do your self a huge favor & go for it! It feels a bit more expensive in the beginning than steam cleaning, but you will never think of that again after you see the results! JAKE CROSSETT was very personable, professional, knowledgeable & paid such incredible attention to detail. He did 4 rooms of carpet for us as well as cleaning floors and applying polish onto living & dining room hardwood floors. One of the larger rooms, which had served as a make-shift hospital room, was about to be torn out and new carpet installed as I was certain it was unsalvageable . Jake worked his magic and it was CRAZY AMAZING! The hardwoods looked even better than when we first had them. I loved that this process only used a fraction of the water, so much less drying time. Jake will absolutely be our go-to guy from now on. Besides amazing work, he is “good people”
Bonnie M.

We had our carpets cleaned yesterday. Jake did an amazing job. He was so courteous and conscientious of ensuring the job was done well and that we were pleased. He was in and out fairly quickly for such a large house and our carpets look great. I will be utilizing his services again and spreading the word about his services to anyone I know. He comes highly recommended
L. W.

Jake was a pleasure to work with. He is courteous, punctual, and informative and the “green” aspect of the business making it environmentally friendly really appeals to me. Also nice that it dries quickly and furniture can be put back in place much quicker than other types of carpet cleaning. Thanks Jake!
Janice S.

Jake arrived promptly at the scheduled appointment time and did a great job. Very professional. Carpet looks 100% better and we will definitely use them again.
Kristina B.

Jake did a great job. He was very professional and reasonably priced. He presented the options for cleaning our tile and grout and was not pushy at all. He showed up on time and cleaned up after himself.
Cindy T.

Jake did an excellent job! My carpet had several pet stains and odor that I had tried everything to get out of the carpet. Jake was able to get the carpet looking like new and any odor that was there is completely gone. I am thrilled with how my carpet looks! Plus, Jake is super nice and works with your schedule to find the best time to come out. I highly recommend Jake and Crossest Chem-Dry!
Holly H.

Jake cleaned A LOT of ceramic tile and grout in a new to me house. The tile and grout was GROSS and Jake made it SPARKLE. There were pet stains and odors in the house that all were gone after Jake cleaned the tile and grout. He was professional and timely. I cannot speak highly enough about Jake and his company.
Cathy B.

Very professional and did a wonderful job on the carpets of my new home. I wasn’t home when he cleaned my carpets but my boyfriend said that he was very nice and professional. He said that Jake cared about the quality of his work and it shows by looking at my carpets. I would highly recommend Jake!
Belinda B.

If you’re looking for a superior job when it comes to carpet renewal, Crossett Chem-Dry is the best we’ve experienced. Jake knows his product and process. Chem-Dry does a better cleaning job, is easier on your carpets, eco-friendly, and dries much more quickly than the competition. As for Jake, he is courteous, friendly, knowledgeable, competent, unobtrusive, and very efficient. Our carpets are 10 years old and looked it. They have been renewed. It was not an easy task. For example, our home office is a high traffic area and there were coffee and copier toner stains, and foot traffic soil which we didn’t think could be removed completely. We were wrong. My wife and I are two satisfied customers who can recommend Jake and Crossett Chem-Dry highly.
Anonymous

Jake cleaned one of our carpeted rooms downstairs and it looks brand new!! He was super polite and professional. He communicated and showed up right on time!
Samuel S.

Jake is not only a kind person but he is also extremely conscientious and his work product reflected this. His focus to assure we were entirely satisfied with the results he produced was quite amazing and very much appreciated. We will contact Jake whenever we find we are in need of any of the many services he offers.
Lynn S.

Jake just left and the whole house smells fabulous! He is meticulous and detailed. My carpet had stains on stairs and in the bedrooms here and there and were generally grungy,(white carpet). Now sparkling. This formula is pet and human safe. No toxicity. My two cats appreciate that and so do I. HIGHLY recommend this business!
Jane S.

My female dog decided to break out of her kennel, go into labor and deliver puppies on my new sectional couch while I was at work. There were stains over almost every inch of my couch. I called Jacob Crossett at 7 pm and in 15 minutes he was at my house and by 8 my couch looked cleaner than the day I picked it up. I was very impressed and recommend him for any of your cleaning needs, he works fast and is very thorough.
Layton G.

Very good with communication and explaining what to expect. We are very pleased with a job well done!
Craig L.

Excellent Worker! Excellent Job!! Carpet looks like new. Jake was very professional! 5 stars.
Ayanna S.

I had used the Chem-Dry method for a long time but the owner retired and I resorted to using another company. I was so excited to see Crosset Chem-Dry’s ad in a local flyer. Jake did a fantastic job and once again I feel like my carpet is clean! He is very thorough, explains everything in detail and is not pushy. He tries to work very hard to do things on your schedule! I highly recommend his company and will certainly be using him again for all my carpet/furniture cleanings!
Jewel J.

Very courteous, excellent communication, prompt and quality service. Would definitely recommend. Thanks Jake!
Anonymous

Daughter was moving into her first house. Previous owners had dogs and the whole place smelled of wet dog. I had contacted another company to clean all of the floors and carpets the day before she was to move in. Stanley didn’t show up. Frantic, I called Crossett Chem-Dry, Jake worked me in on a Saturday. Showed up when he said and went to work. He stayed till both he and I were satisfied that the smell was gone and the floors looked great. I highly recommend this company. The only reason I gave them 5 stars is they don’t offer 6!
Bob S.

Jake was a blessing. Super informative and professional and our carpets look incredible!
Annie P.

We had our carpets cleaned today. Could not be more thrilled with the results. The operator was so pleasant, professional and knowledgeable. We are beyond pleased!
Toni C.

Jake with Crossett Chem-Dry was recommended to us by a friend. Jake was super professional, came short notice as we were moving in the next day and he did an AMAZING job! The process he uses works wonders and we were astounded by the color of the water coming out! We would HIGHLY recommend Crossett Chem-Dry over any other carpet cleaning companies!
Emily C.

Jake did such a great job on our townhome! Our flooring looks incredible and we had pet odor he took care of right away. He was super professional and informative. He was also on time and got everything done in three hours. I highly recommend
Ann M.

The customer service was amazing. We called on Friday and the owner was there Saturday morning. A friend has been down and out and we decided to do some major house cleaning at the last moment when he went out of town. The carpets in the house had A LOT of dog urine. Crossed Chem-Dry not only got all or at least most of the stains up. The carpet looked AMAZING and the house smelled so clean and fresh. It’s been over a month and the house still smells great and the carpets are still looking fresh. Chem-Dry doesn’t use a lot of water so the dry time was awesome. We were able to get the house back together the same day. My parents have use Chem-Dry in Florida and swear buy this company and now so do I. As for as getting my carpets cleaned or referring people, I will always us Crossett Chem-Dry. I had called several places before talking with Crossett Chem-Dry and not only was he friendly and explained things to me well the price was the best around.
Geoffrey Y.

We had Jake clean our sectional sofa, basement carpet, and hardwood floor. He was very honest with what he thought would clean well and what was just worn cloth. I am thrilled with the results of all three jobs! I would highly recommended!
Andrea M.

Jake was great! Very thorough to make sure he does the best possible job. USE him and support his small business… you will definitely be satisfied!!!
Kimberly W.

We really love Chem-Dry and have used them for years in a variety of locals. Jake is very personable and knows his business inside and out, he taught us things we didn’t know and we highly recommend him to help educate you about the importance of a clean home.
Suzy P.

Would highly recommend! Excellent experience with Jake. Prompt, courteous and professional. He saved my carpets from pet stains. Great work! My carpets are like new.
Irene D.

We called Jake last night as last minute resort due to schedule with other contractors. He was very polite and helped to inform me about the best route for me to go! He did a great job and you won’t be disappointed!
Zaysha M.

Jake did a fabulous job cleaning the carpets of our whole house. He was so courteous and professional. He did an extremely thorough job, even going the extra mile to get out a permanent marker stain. I am so thankful there is now a Chem-Dry in the area, but even more grateful it’s someone with such high standards for his business. I highly recommend Jake from Crossett Chem-Dry to do a job well done!
Jennifer N.

Jake is AMAZING!!!He cleaned 2 of our homes and everything is like brand new!!! He’s very thorough and professional and takes pride in his work!! Jake is the only one we will call for our carpets!!! Thank you so much!!!
Susan W.

Showed up on-time, was very friendly and went right about his task of cleaning my entire house. Work was excellent and professionally done.
Darin S.

We was very pleased with how soon he was able to meet our timeframe. Jake was very punctual and kept us up to date with arrival time. He let us know beforehand of stains he could not get out. We were aware of this so it was no problem. The price was very reasonable. Very pleased with his professionalism and workmanship. Would highly Recommend Jake and his company.
Sharon B.

Crossett Chem-Dry is the best, along with Jake, of course. The first week of July Jake cleaned all the carpet in a townhouse in Forest, VA for us. This is the first time we have used this company, but certainly will be the one we call on each time from now on. Jake did an excellent job. This is the best carpet cleaning I have ever seen and I’m in my 70s. Thank you, Jake, for such a beautiful professional job. Have a blessed day and keep up the good work. Thanks again.

Dorothy P.

Jake is exceptional…there is simply nobody better. Jake serviced our home cleaning carpets, upholstery, and grout, specifically treating the carpets and upholstery for stains and pet odor. I can say, without hesitation or question, that Jake at Crossett Chem-Dry is one of the most professional businessmen I’ve every come into contact with. It is incredibly difficult to find anyone who bothers to even care about their work, much less cater to customer service. Jake does both and does so with utmost professionalism. He took the time to answer my questions, was on time and courteous, and worked diligently to remove the stains and orders in my carpets. His pricing is also certainly reasonable and competitive. I can’t say enough about Jake at Crossett Chem-Dry. If you need any carpet/floor/upholstery cleaning completed in your home, it is simply a mistake to go with anyone different. I know I will always call on Jake in the future.
Cindy H.

Jake did an awesome job, was on time and even followed up afterwards. I will be calling him in the future to shampoo my carpets in my new home.
Brandi S.

Jake renewed our granite kitchen counters and they look great! He was meticulous in preparing the surrounding area and cleaning and sealing our counters. He was very punctual, courteous and professional. We will certainly contact him when we need our hardwood floors renewed. We really appreciated his helpfulness and highly recommend him.

Bernadette M.

Wow! What a great job! Jake did our entire main floor–hardwood, tile and laminate–and a few upstairs bathrooms. It now looks almost as good as it did when we moved in 25 years ago. I knew the tile/grout would clean up nicely, but wasn’t sure about our hardwood floors, since they had not been refinished in 15 years (the polyurethane used in refinishing off-gasses for months and is too toxic for my lungs now). After the floors were cleaned and polished by Crossett Chem-Dry using a “green” process, they look clean and shiny again. Amazing difference! Thanks, Jake!
Jan D.

Crossett Chem-Dry amazes me every time! I love having fresh cleaned carpets. Jake visits my home once a quarter, it’s so affordable! This visit I had my couch cleaned – amazed again!!!
Susan H.

Jake cleaned our carpet in the family room downstairs where gets the most traffic. It was put in the house when built in 2000. It looks new again. Had some stains and all came up. The other great part is no chemical smell to give me a migraine headache. Thanks so much Jake!
Tammie F.

Jake did an excellent job on the carpets. He worked me in his schedule on very short notice right before the holidays and kept me updated. I would highly recommend Crossett Chem-Dry.
Linda F.

Great results even with 18 year old carpet with pet stains! Made our very old couch smell brand new after cat urine mishap. Very friendly and thorough. Highly recommend.
Terry R.

Not only was Jake super friendly and professional, he did a wonderful job. He was easy to book and get scheduled, pricing was reasonable and affordable. If I ever need services again, he’s my new “go to”
Christina V.

Had to have my carpets cleaned to move out. Jake did a great job, was easy to work with when I needed to reschedule and ensured that I was satisfied before he left. Carpets look great and you can’t beat their pricing.
Olivia M.

We tried hard to clean a rug ourselves and failed miserably! Jake picked up the rug, cleaned it, and it has never looked or smelled better. He even met me at my dentist appointment so I could get it back as easily as possible. How nice is that?!
Nancy E.

Jake Crosett has done a superior job of cleaning all the commercial carpets in both our Audiology Hearing Aid Associate offices in both our Danville and Lynchburg practices. He was able to get up stains that previous services had left behind. He is courteous, on time, professional, and reasonably priced. Best of all the carpets have stayed cleaner since he finished. I can highly recommend him.
Dr. Danny

Jake was very polite and helpful plus he came out immediately on a Saturday which was an added bonus. We had a horrible red gatorade spill on our large expensive 100% knotted-wool rug. He had to work on it at his shop- but it was worth it…it came out beautifully!! His price was very reasonable!
Donna E.

Jake was very courteous and professional. His quality of work was impeccable. Will definitely recommend to others.
Rusty M.

Jacob is a rare find! He did everything he said he would do, he showed up when he said he would, and he over delivered on value by exceeding our expectations and taking his time treating our carpet and sectional couch like it was his own. Not only will I be hiring him again, but I highly recommend him to anyone who wants a professional job done right the first time. Thank you Jacob!!
Eric L.

We had Crossett Chem-Dry clean the carpets at the home we purchased in Forest, VA. Incredible service. Showed up on time. Very knowledgeable and offered us great suggestions for the future. Carpets look brand new. I would highly recommend to friends and family.
Mike K.

Jake came exactly on time and gave me a fair estimate for a very involved job which I will schedule in about two weeks. Very professional and informative. I look forward to working with him.
Nina G.

Jake has cleaned our carpets several times. He is very easy to work with and does an excellent job. I absolutely recommend him.
Paula G.

Jake was friendly and personable, yet very professional. He showed thorough knowledge of how to clean and maintain carpets. He was able to get an oil stain out on one of the carpets, which I had been fretting over for a while. I turned to him for professional help and now plan on using him for routine maintenance of my carpets. Thanks, Jake!
Bonnie F.

Did a great job! Very pleased. He was on time and polite. Gave me several options to choose from, but not pushy at all. Was very knowledgeable about the area rugs I have.
Kathryn S.

This is the carpet cleaning service you should call! I like how Jake made non-pushy recommendations & explained the cost up front. The carpets turned out immaculate! My new tenants will definitely be happy.
Raul O.

We could not have been more pleased with our service from Crossett Chem-Dry. I was absolutely shocked to see how clean the carpets in my rental home looked. I never dreamed they could look that clean again. Jake was polite, knowledgeable, and professional. He cared about not just getting the job done, but doing the job well. We will definitely call him again next time we need carpet cleaning. Highly recommend!
Audrey F.

I have had several different carpet cleanings in the past. None of them were bad, but Jake with Crossett Chem-Dry was superb and a step above. He was detail-oriented and customer-centric. It was a pleasure to have our carpets cleaned by him.
Christopher B.

Five-Star service! Very professional, friendly, and thorough! Explained everything and over delivered! We will be using them again!
Matt B.

This gentleman was professional and work efficiently…he removed stains that was 10 years old on a carpet. I was impressed. I recommend him to anyone.
Guifaly C.

Jake met us on a weekend day and cleaned 3 bedrooms in a house we had just purchased. He did a great job and is a true gentleman.
James B.

Showed up punctually, inspected the house, identified all options and costs then did a great job cleaning our carpets. Both permanent and area rugs came out looking great. Also the grout cleaning in the bathrooms made a huge improvement in appearance. Highly recommended.
Gerry O.

Our carpets were cleaned last week. Jake was wonderful to work with. We had old ink spots that had never come out with other professional cleaning in the past. Crosset Chem-Dry was able to remove the spots. Thank you!
Barbara L.

No other company compares in Lynchburg and surrounding areas… and we’ve used them all! Jake Crossett at Crossett Chem-Dry is old school when it comes to customer satisfaction and top shelf service! The 2 things missing in this day and age! My wife called and had all her questions answered and he scheduled us with little wait at all. We had a couple pet stains in the carpet throughout from our pet ‘fox squrriel’ (chihuahua) but mostly sippy stains and the like from our kids. Jake did a beautiful job, and didn’t leave the carpets sopping wet, or with an overwhelming chemical smell, and he walked us around and showed us his hard work and results… someone who is obviously proud of his craft! We would highly recommend him… Look no further!!!
Corey M.

I had Jake clean the carpets in my moms house. There was 30 years of cigarette smoke and nicotine. The rugs look absolutely amazing! 10/10. I will be using their services again.
Bella D.

Made our carpet (we have 2 dogs) look and smell brand new. Jake arrived when promised and was friendly and thorough. We will definitely use him for all of our carpet and rug cleaning needs.
Robin C.

Jake was extremely friendly, professional, and thorough. Was ready to replace my carpet, but after they were cleaned, I can get a couple more years out of it. The price was extremely reasonable.
Tamra J.

Well, after getting my estimate last week, Jake came yesterday, on time, and did a brilliant job trying to get my bedroom back in shape. He treated that room and cleaned as well as cleaning my living room. Hour and a half, done! I’m confident in the outcome of the bedroom but Jake did say to check back in five days and if necessary, he will retreat. At no cost! Absolutely recommend Crossett Chem-Dry with Jake. Experience, integrity and professionalism!
Nina G.

Jake did an awesome job with the carpet in our bedroom and closet! I called him last minute because the smell of our dogs was driving my pregnant nose crazy and he was able to come straight over! The carpets are clean and they smell better than they have in a long, long time. Excellent customer service.
Carissa M.

Jake did an amazing job; he cleaned all the wall-to-wall carpet in the house, & honestly, it looks like brand new carpet!! Plus, everything in the house just smells fresher & cleaner. He was so professional & personable, we couldn’t be happier. We’ll definitely have him back in a couple years to do them again!!
Jean R.

We used Jake at a commercial facility to clean large area of carpet and some upholstery. It was amazing at the amount of dirt that was pulled out of the carpet. Very professional and prompt!
Stephen S.

Highly recommend. Jake was easy to confirm and book services with. He showed up on time (he was actually able to arrive early) and very efficiently got the job done. We just moved into a new home and needed to the entire upstairs carpet cleaned, which included some questionable pet stained areas. He took care of everything, we trusted his professional recommendations on the treatments needed, and we have been very pleased with the result.
Meghan C.

Jake was able to accommodate my request on short notice, and I was very grateful for that. He did a wonderful job. The carpet now looks and smells fresh and clean.
Rose Q.

Excellent work, came to our rescue the same day I called! We have a elderly beagle who unknowing to us had a bladder infection. She had an accident on my newly carpeted bedroom floor, and what a horribly smelly mess she left behind. I cleaned the carpet myself with my own steam-cleaner 3 times with no luck of removing the horrific smell. I tried every trick posted on the internet, and none worked. The very next morning I called Crossett Chem-Dry and they came out the same day I called, How awesome is that for customer service! Crossett Chem-Dry saved my NEW carpet. NO more smell, that’s right NO more horrible smell. I can not thank them enough! Put your faith in them when it comes to your carpet cleaning needs, I assure you they can get the job done and do it right the first time!!
DeeDee H.

Contacted Crossett Chem-Dry and received a fast response. Got an appointment set up the same week. Carpets came out like new again. Even cleaned our sofa. Smells clean and fresh. Will definitely use their services again. Would highly recommend.
Gena P.

Do you read online reviews? We do, and so do most consumers. Our reviews are likely what impacted your decision to work with us. That’s why we’d love it if you would review your experience with us. When you write a review of the services we provided it helps us understand where we can improve as well as how satisfied you were with the results. Thank you!

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Serving:

We provide industry-leading residential & commercial carpet & upholstery cleaning services to all of Lynchburg, Virginia including: Nelson County, Appomattox County, Amherst County, Campbell County, Bedford County, Northern Halifax County & the surrounding areas.

Crossett Chem-Dry

Hours:
Mon-Fri 8am-5pm

GIVE US A CALL!

(434) 277-2217

 

SEND US A TEXT!

(434) 209-7549

*Based on results of studies conducted by independent laboratories of the Chem-Dry HCE (Hot Carbonating Extraction) and P.U.R.T. (Pet Urine Removal Treatment). Allergens tested were dog and cat dander and dust mite matter. Pet odor results based on testing with the most common odor sources found in dog and cat urine. Figures are an average across multiple tests.

Crossett Chem-Dry. Independently owned and operated in Lynchburg. Site Designed by Kite Media.